Return and Refund Policy

At Madalin Import and Export, we strive to provide high-quality products and exceptional service. If you’re not completely satisfied with your purchase, our Return and Refund Policy ensures a hassle-free experience.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 15 from the delivery date.
• Items must be unused, unworn, and in their original packaging with all tags intact.
• Certain items, such as [non-returnable items like personal care products or sale items], are not eligible for returns.

How to Initiate a Return:

• Contact our customer support team at sales@website.co.uk or call +44 7961 100858 to request a return authorization.
• Provide your order number and reason for the return.
• Ship the item back to the address provided by our team.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

2. Refunds

Refunds will be issued under the following terms:

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 15, and the amount will be credited to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

3. Exchanges

If you wish to exchange an item:

• Follow the same process as returns to send back the original item.
• Specify the product you’d like to exchange it for.
• Exchanges are subject to stock availability.

4. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact our customer support team immediately with photos of the issue.
• We’ll arrange a replacement or refund at no additional cost to you.

5. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

• Items marked as “final sale” or “non-returnable.”
• [Personal care items, perishable goods, customized products, etc.]

6. Contact Us

If you have questions about our Return and Refund Policy, please reach out to our customer support team at:
Email: sales@website.co.uk
Phone: +44 7961 100858