FREQUENTLY ASKED QUESTIONS
Yes, we ensure that the product you receive matches the pictures shown on our website. All product images are carefully taken to represent the actual items accurately. However, slight variations in color or texture may occur due to lighting or device screen settings. Rest assured, we prioritize delivering what you see and expect!
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After completing your purchase, your sales receipt will be sent to the email address you provided at checkout. You can also view and download your receipt by logging into your account on our website and checking your order history. If you need further assistance, feel free to contact our customer support team.
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Returning an item is simple and hassle-free! Follow these steps:
- Check Eligibility: Ensure the item meets our return policy (e.g., within the return period, unused, and in its original packaging).
- Initiate the Return: Contact our customer support team or visit the "Returns" section on our website to start the return process.
- Pack the Item: Carefully pack the item with all its accessories and include the original receipt or proof of purchase.
- Ship It Back: Use the return label provided by us or send it to the return address mentioned in the instructions.
- Get Your Refund/Exchange: Once we receive the item and verify its condition, we’ll process your refund or send a replacement promptly.
Yes, we do our best to restock popular items as quickly as possible. If an item you’re interested in is currently out of stock, please check back later or contact our customer support team for updates. You can also sign up for notifications on the product page to be alerted as soon as it becomes available again!
We offer shipping to most locations within 5 days. During checkout, simply provide the delivery address, and we’ll let you know if we can ship to that area. If you have any questions about shipping availability or specific locations, our customer support team will be happy to assist!